AUTHORIZED RENTAL CUSTOMER AGREEMENT

(for customers performing warranty service on products contained within this agreement )


AUTHORIZATION

The Rental Customer is authorized to purchase, rent out, sell and service from the location noted above the following lines of products and parts designed and manufactured by and/or on behalf of Toro for sale under the Toro, or Stone brand names and trademarks (the “Products”):

Toro Series III Products, including:

_____ Turf Renovation

_____ Mechanical Tree Care

_____ Hard Surface

_____ Mixers

_____ Compactors


NON-EXCLUSIVITY

This agreement is not exclusive. Toro reserves the right to have additional rental customers with regard to the same or other Products, and to sell the same or other Products through any channels it may choose.


INDEPENDENT CONTRACTOR

Rental Customer is an independent contractor functioning as an independent business separate and apart from Toro. Rental Customer may not in any way act or hold itself out as an agent of Toro, and Rental Customer has no power to incur any obligations of any kind on behalf of Toro. This Agreement does not create a legal partnership, joint venture, agency, franchise, dealership, or similar arrangement between the parties.


TERM

This Agreement will take effect as of the date it is signed by Toro, and will continue until terminated per the termination provisions set forth herein.


ASSIGNMENT OF AGREEMENT

Rental Customer agrees not sell or assign this Agreement without written consent of Toro.


TRADEMARKS

Toro grants Rental Customer the right and express non-exclusive license to use the trademarks, trade names and logos of Toro related to the Products listed on Exhibit A to this Agreement (the “Trademarks”) in such careful fashion as may be authorized by Toro from time to time in connection with the sale and/or servicing of Products. Rental Customer agrees to:

  • Not claim any right, title or interest in or to any of the Trademarks, whether by virtue of use thereof under the terms of this Agreement;

  • Utilize the Trademarks to advertise the Products, provided that such advertising shall not in any way indicate that Rental Customer is an agent or corporate affiliate of Toro;

  • Resell Products and/or parts with all Trademarks in the exact form as applied to them by or on behalf of Toro; and

  • Discontinue any use thereof upon demand by Toro or upon termination of this Agreement.


CLAIMS, REGISTRATION AND RECALLS

Rental Customer is required to:

  • Submit claims for reimbursement under the applicable warranty within thirty days after making repair or replacement for customers, using claiming procedures following the warranty policies of Toro.

  • Retain defective parts replaced under warranty for 30 days after credit is received. Parts must be returned to Toro upon request;

  • Register Products that it sells. Although a Toro registration card is supplied with every serialized Product, the preferred method of registration is to complete the information via electronic means.

  • Registrations must be made within 10 days of the sale;

  • Fully implement all Toro programs to effect a formal product recall, and cooperate with Toro in the rework of any Product which may contain a defect.


DEFECTS

Rental Customer is required to immediately report to Toro any defect on any Product which appears to present a safety hazard to the operator or to bystanders. In the event Rental Customer observes an inoperable safety device or potentially hazardous condition on a Product, Rental Customer must refrain from renting or selling such product until corrected or, if previously rented or sold and in use by a customer, must inform such customer of the problem and the risks associated therewith, offer to repair same at customer’s expense if not warrantable, and maintain adequate records in support of such procedures.


PRODUCTS PURCHASES

Products may be purchased from Toro pursuant to such terms, discounts, financing programs, and conditions as Toro shall independently establish.  Rental Customer must follow all policies as outlined in the Toro Authorized Rental Customer Policy Guide.  This Agreement does NOT establish credit or open account terms with Toro. Customer must complete a Toro Credit Application for evaluation by Toro in order to establish an open account with Toro.


WARRANTY REPAIRS

The Rental Customer agrees to perform routine and warranty service on Products covered within this Agreement. Rental Customer understands that additional tools may be required due to Product line changes. These new tool requirements will be communicated by service bulletins. Rental Customer must follow all warranty policies that will be outlined in the forthcoming Authorized Rental Customer Care Policy Manual.  This manual will be distributed in the near future, and will be updated from time to time. Warranty claims must be submitted to Toro through the Authorized Rental Customers Portal Online Site, until such time as an updated online warranty system will be available. Toro does not provide warranty and service support for some engines.  Only warranty repairs on engines supported by Toro may be submitted to Toro for reimbursement.


WORKMANSHIP

Rental Customer must effect repairs of the highest quality in accordance with the approved Toro (or vendor) procedures. Rental Customer must provide customers a 60 day warranty on all repairs. With the exception of standard shelf parts such as non-critical fasteners and the like, Rental Customer must use only parts manufactured, sold, recommended, or approved by Toro in order to service and repair Products, to thereby maintain the quality, safety, and performance of the Products and continue the validity of the warranty. Rental Customer must carry a sufficient stock of parts for the Products as recommended by Toro to permit efficient servicing of all such Products.


STAFFING AND OPERATIONS

Rental Customer must employ a trained staff of service technicians to ensure that repairs can be completed in a professional manner.  Rental Customer must provide and maintain a safe, clean, and efficient service shop with adequate equipment, tools, and technical manuals, as recommended by Toro.  Rental Customer agrees to thoroughly explain and demonstrate the safe operation and maintenance of all Products to the customer.


PRODUCT MODIFICATIONS OR ATTACHMENTS; RECOMMENDATIONS TO CUSTOMERS

Rental Customer must not:

  • Recommend the use of any attachments or devices not authorized by Toro;

  • Alter (as contrasted with repair or maintain) any Product or Toro part, except when required by a manufacturer’s service bulletin or notice or by local safety laws, regulations and interpretations, and with the written approval of Toro;

  • Authorize or encourage application or use of a Product inconsistent with the specifications or the recommendations of Toro; or

  • Recommend fuels, lubricants, or maintenance procedures contrary to the technical recommendations of Toro for its Products.


If Rental Customer does not abide by the foregoing, Rental Customer must indemnify Toro for any liability of personal injury or property damage and any legal or other costs incurred by Toro as a result thereof.


TERMINATION

This Agreement may be terminated: (a) by Rental Customer, with or without cause, upon a minimum of thirty (30) days’ advance written notice to Toro; (b) by Toro, with or without cause, upon a minimum of thirty (30) days’ advance written notice to Rental Customer; (c) immediately by Toro in the event Rental Customer fails to fully perform any or all of the obligations herein provided; or (d) immediately by either party if the other party becomes insolvent, bankrupt, or under receivership of any kind, or makes or executes any voluntary or involuntary assignment for the benefit of creditors.


ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the parties hereto and replaces all other agreements, whether written or oral, relating to any and all arrangements previously entered into or in effect by and between Toro and Rental Customer; it may only be modified in writing through a document signed by both parties.


UNLAWFUL CONDUCT

Rental Customer acknowledges that it is subject to laws and regulations applicable to operating its business, and agrees to refrain from becoming involved directly or indirectly in any unlawful conduct in connection with the business relationship herein established.


MEDIATION AND ARBITRATION

If any dispute arises out of or relates to the formation of this Agreement or the performance or breach or termination of this Agreement (but not as to collection of amounts owing as to which the remedies under the UCC and otherwise are applicable, and not as to disputes relating to the ownership and validity of the Trademarks), the parties agree first to try in good faith to settle the dispute by mediation under the Commercial Mediation Rules of the American Arbitration Association, or United States Mediation and Arbitration Services, before resorting to litigation.


CHOICE OF LAW

THIS AGREEMENT HAS BEEN MADE IN THE STATE OF MINNEOSTA, AND IT WILL BE CONSTRUED, INTERPRETED, GOVERNED BY, AND APPLIED IN ACCORDANCE WITH THE LAWS OF THE STATE OF MINNESOTA. IN THE EVENT OF LITIGATION, RENTAL CUSTOMER CONSENTS TO THE JURISDICTION OF ANY COURT OF GENERAL JURISDICTION LOCATED WITHIN THE COUNTY OF HENNEPIN, STATE OF MINNESOTA, WITH RESPECT TO ANY LEGAL PROCEEDINGS RELATED TO THIS AGREEMENT.





EXHIBIT A




TRADEMARKS




logo






STONE

Form #492-9216 Sept - 2012